FRIENDS AND FAMILY TEST RESULTS
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
- 83% Recommended
- 5% Neither / don't know
- 12% Not recommended
|Year-month||Extremely Likely||Likely||Neither Likely nor Unlikely||Unlikely||Extremely Unlikely||Don't Know|
We asked the question:
What is the main reason for your answer to the question?
I have been with the Surgery for many years. Never disappointed.
Posted on: 06/09/2018
Doctor dealt with my problem there and then, was not dismissed until another time.
Posted on: 20/08/2018
Doctors always friendly and professional. Receptionists are mostly polite and can usually get appointments at preferred times.
Posted on: 14/08/2018
Both my elderly parents are registered at this Practice. They receive an excellent service and have an excellent Doctor.
Posted on: 24/07/2018
I've been with this surgery many years, they always try to meet my needs, the staff are amazing doing their best under lots of pressure, I would also like to praise the GPs working long hours. Thank you Bridge Road Surgery.
Posted on: 14/06/2018
Receptionist was brilliant and really cared. Thank you, had appointment on day and feel cared for.
Posted on: 31/05/2018
Very good advise.
Posted on: 21/05/2018
They are all so lovely here.
Posted on: 21/03/2018
I've been coming here for years, staff and doctors do a great job meeting my needs.
Posted on: 20/02/2018
Very caring surgery
Posted on: 06/01/2018
Once again I can not fault Bridge Road Surgery the staff are ways helpful and I would not consider going anywhere else.
Posted on: 04/01/2018
All of the staff at the surgery do their best to help, whatever the problem might be. The support and care we have received from the Nursing team, in particular, over very many weeks, has been outstanding.
The Reception staff are friendly and understanding, although some patients need to accept that they can’t work miracles and magic up an appointment when there isn’t one available.
All of the GP staff are wonderful.
Posted on: 18/11/2017
You can never get appointments and when you do the problems are never sorted.
Posted on: 21/09/2017
Always had good advice and treatment
Posted on: 20/09/2017
I have being with this practice for years and I have always found them top rate in every aspect. Helpful and caring and understanding. Couldn't find a better practice anywhere.
Posted on: 17/09/2017
I've been with this surgery a long time, I admire the staff for being patient, kind they always try to meet my needs.
Posted on: 15/08/2017
Very happy with the service offered by this surgery.
Posted on: 30/06/2017
Reception staff are helpful and doctors offer an excellent service
Posted on: 17/05/2017
No problems in my many years a patient. Thanks
Posted on: 02/03/2017
Excellent treatment and service
Posted on: 10/02/2017